Terms of Service

Last updated: 24 July 2026

1. Who We Are

UNSAID is a global peer-support community founded by Pawel Pawlak.

• Website: unsaid.community
• Contact email: hello@unsaid.community

UNSAID services are provided by Pawel Pawlak, operating as Magnis Centrum Pawel Pawlak (NIP: PL7272573636, REGON: 100080102), Obywatelska 102/104/308, 94-104 Lodz, Poland. Data protection matters are covered by our Privacy Policy.

These Terms of Service (“Terms”) govern your use of the UNSAID website, email communications, Witness Sessions, Circles of Truth, the Mirror, the Wall of Unsaid Words, and all related services.

2. Acceptance of Terms

By using unsaid.community, downloading our free materials, subscribing to our emails, booking a Witness Session, or participating in any UNSAID activity, you agree to these Terms. If you disagree with any part, please discontinue use of our services.

We may update these Terms from time to time. Significant changes will be communicated via email to active subscribers and posted on this page. Continued use of UNSAID services after changes are posted constitutes acceptance of the updated Terms.

3. Nature of Services

3.1 What UNSAID provides

UNSAID is a peer-support community. We provide:

• Witness Sessions (1:1 video calls): structured conversations led by trained listeners following The Witness Method protocol.
• The Circle of Truth (“the Circle”): a free weekly online group of up to seven participants plus a facilitator, held on Google Meet and booked through Calendly.
• The Mirror: a paid written exchange conducted by email: five letters from you and five written responses from us, within one month.
• The Wall of Unsaid Words (“the Wall”): a public page of anonymous sentences submitted through a form and published after human moderation.
• Email communications: welcome letters, founding letters, and weekly newsletters based on the WIN Philosophy and The Witness Method.
• Free materials: downloadable companions and guides, such as the printable month at unsaid.community/catalog.
• The book waitlist: a separate list that carries word of the full book and its publication date.
• Community membership: access to the UNSAID community via email subscription.
• Future services (as announced): courses, educational materials, and Witness certification.

3.2 What UNSAID is (and what it is never)

This section is fundamental to your use of UNSAID services.

UNSAID provides peer-support. Peer-support is a form of mutual help between people, based on shared experience or training, that operates outside the system of regulated mental health professions.

Witness Sessions and all other UNSAID services are never:

• Therapy, psychotherapy, or counseling
• Coaching, mentoring, or consulting
• Psychiatric, psychological, or medical care
• A crisis intervention service
• A substitute for any regulated health service

Witnesses, Circle facilitators, and Mirror Writers are never:

• Therapists, psychologists, or psychiatrists
• Coaches, counselors, or medical professionals
• Qualified to diagnose, prescribe, or create treatment plans
• Acting in any clinical capacity, regardless of any professional qualifications they may hold outside their role as a Witness

If you are experiencing a mental health crisis, please contact a professional crisis service immediately. Crisis resources are available at the bottom of every page on unsaid.community.

3.3 Your responsibility for professional care

You are responsible for seeking professional help if you need it. Participation in UNSAID services is never a replacement for professional psychological, psychiatric, or medical care. If you are currently receiving professional treatment, we encourage you to continue alongside your participation in UNSAID.

4. Eligibility

UNSAID services are intended for adults. You must be at least 18 years of age to use our services.

By using UNSAID services, you confirm that you are 18 or older. If we become aware that someone under 18 is using our services, we will terminate their access and delete their data promptly.

5. Email Subscription

5.1 What you receive

By subscribing to the letters, you will receive:

• A Welcome Letter (immediately after signup)
• Two Founding Letters (in the weeks following signup)
• A weekly email
• Occasional announcements about new UNSAID services or community events
• Any free resource you request (such as a workbook or guide PDF), and any short educational email series you choose to join (for example, the 7-Day WIN Challenge)

5.2 Unsubscribing

Every email includes an unsubscribe link. Clicking it removes you from the list that email came from, and it leaves the other list untouched. You can also contact us directly at hello@unsaid.community to request removal from one list or from both. Unsubscription is processed within 48 hours.

5.3 Two separate lists

UNSAID keeps two email lists, each with its own consent:

• The letters. Welcome letter, founding letters, the weekly email, and occasional announcements, as described in 5.1.
• The book waitlist. A short list for readers who joined at unsaid.community/catalog. It carries word of the full book, its publication date, and matters tied to the book. Joining the waitlist leaves you out of the weekly letter, and you may join the letters at any time from any page on unsaid.community.

Every email from either list carries an unsubscribe link, and leaving one list leaves the other untouched.

6. Bookings, Payments, and Cancellations

6.1 Two session types

UNSAID currently offers two types of Witness Sessions:

Session A: 30 minutes (pay-what-you-can)

• You choose the amount you pay (minimum $1)
• Suggested value: $12
• Payment is processed via Stripe before booking
• Limited availability per month

Session B: 45 minutes (fixed price)

• Price: $85 (or equivalent in local currency, as displayed at time of booking)
• Payment is processed via Stripe at time of booking through Calendly

6.2 Payment processing

All payments are processed by Stripe (stripe.com). UNSAID never stores your payment card details. By making a payment, you agree to Stripe’s terms of service and privacy policy.

Prices are displayed in USD. Currency conversion, if applicable, is handled by your bank or card issuer. UNSAID is never responsible for exchange rate differences or fees charged by your financial institution.

6.3 What you are paying for

You are paying for a scheduled block of time with a trained listener providing peer-support. You are never paying for therapy, clinical advice, a diagnosis, a treatment plan, or any guaranteed outcome.

6.4 Cancellation and refunds

Session A (30 min, PWYC):

• You may cancel or reschedule up to 24 hours before your session
• Cancellations made less than 24 hours before the session are non-refundable
• If you fail to attend (“no-show”), no refund is provided

Session B (45 min, fixed price):

• You may cancel or reschedule up to 48 hours before your session
• Cancellations made 48 hours or more before the session receive a full refund, processed via Stripe within 3 business days
• Cancellations made less than 48 hours before the session are non-refundable
• If you fail to attend (“no-show”), no refund is provided

UNSAID-initiated cancellations:

• If UNSAID cancels a session for any reason, you will receive a full refund or the option to reschedule

EU/UK users: waiver of right of withdrawal. Under EU Directive 2011/83/EU and equivalent UK regulations, you may have a 14-day right to withdraw from a purchase of services. By booking a Witness Session scheduled to take place before the expiry of this 14-day period, you explicitly request that UNSAID begin providing the service immediately. You acknowledge that you lose your right of withdrawal after the session has been fully performed.

6.5 Session conduct

During Witness Sessions, you agree to:

• Treat your Witness with respect
• Understand that the Witness will follow The Witness Method protocol (no advice, no judgment, no fixing)
• Respect the confidentiality of the session

The Witness reserves the right to end a session early if:

• You engage in abusive, threatening, or harassing behavior
• The session involves content that falls outside the scope of peer-support (as determined by the Witness)
• A crisis situation arises that requires professional intervention (the Witness will follow the crisis protocol outlined in The Witness Method and direct you to appropriate professional resources)

6.6 Financial hardship access

UNSAID provides a contact form for individuals who are unable to afford any payment for a session. Access through this channel is provided at the discretion of UNSAID and is subject to availability. UNSAID reserves the right to limit the number of free sessions offered per month.

6.7 The Circle of Truth (free weekly group)

• Booking. Circle seats are booked through Calendly, free of charge. Each Circle holds seven participant seats. Booking requires confirmation of two statements: that you are 18 or older, and that you accept the Circle rules (confidentiality, zero advice, zero judgment, the right to pass, no recording).
• Freeing a seat. Seats are limited. If your plans change, please cancel through the link in your confirmation email so the seat opens for someone else. Repeated unannounced absences may lead to declined future bookings.
• Conduct. The rules are read aloud at the start of every Circle. The facilitator holds the structure and the time, and may mute, remove, or decline entry to a participant who breaks the rules or threatens the safety of the group. Each participant is admitted to the room by hand; entry after the opening may be declined so the group’s held time stays undisturbed.
• Recording. Recording, transcribing, screenshotting, or capturing a Circle in any form is prohibited for every participant, including through automated notetaker tools.
• Changes by UNSAID. UNSAID may reschedule or cancel a Circle (for example, in case of facilitator illness). Because the seat is free of charge, no refund applies; booked participants receive an email and an invitation to the next date.
• Group setting. A Circle is a group: other participants will see the name you booked with and hear what you choose to share. Section 7.5 applies.

6.8 The Mirror (paid written exchange)

• What you purchase. One Mirror costs $39 (a one-time payment via Stripe) and covers five letters from you and five written responses from us, exchanged by email with mirror@unsaid.community, within a window of one month. The window opens on the day you send your first letter.
• Response time. We aim to respond to each of your letters within 48 hours. If a response of ours arrives later, the one-month window extends by the length of the delay.
• Unused letters. Letters left unsent at the close of the window lapse. The pace within the month is yours; the month itself is the boundary of the service.
• What you are paying for. You are paying for focused, written peer-support following The Witness Method. You are never paying for therapy, clinical advice, a diagnosis, a treatment plan, or any guaranteed outcome. Section 3.2 applies in full.
• Cancellation and refunds. Before you send your first letter, you may cancel for a full refund, processed via Stripe within 3 business days. After the exchange begins, you may stop at any time; on request, we refund the unused part pro-rata (one fifth of the price for each undelivered response). After all five responses have been delivered, the service is fully performed and no refund applies.
• EU/UK users: right of withdrawal. You may have a 14-day right of withdrawal for this purchase. By sending your first letter within that period, you expressly request that UNSAID begin performing the service immediately. You keep the right to withdraw for the part yet to be performed (with the pro-rata refund above), and you lose the right of withdrawal at the moment the service is fully performed.
• Conduct. Section 11 applies to Mirror correspondence. Abusive or threatening letters may end the exchange, with a pro-rata refund of undelivered responses.

7. Confidentiality

7.1 Our commitment

All conversations within UNSAID services (Witness Sessions, Circles, Mirror correspondence, and any future formats) are confidential. Your Witness will never share the content of your session with anyone outside the UNSAID supervision system. The same commitment binds Circle facilitators and Mirror Writers.

7.2 Three exceptions to confidentiality

Confidentiality has three hard limits:

• Imminent threat to life. If you communicate an immediate threat to your own life (including expressed suicidal intent) or the life of another person, your Witness may be required to contact emergency services.
• Harm to a minor or dependent person. If you disclose information about the abuse or neglect of a child, elderly person, or dependent individual, your Witness may be legally required to report this to the appropriate authorities.
• Formal legal proceedings. If UNSAID receives a valid court order, subpoena, or law enforcement request, we may be required to disclose information as mandated by law.

These exceptions are communicated to you before your first session (in the session description on Calendly and verbally by your Witness at the start of the session), before your first Circle (in the booking confirmation and in the rules read aloud at the opening), and, for the Mirror, in these Terms and on the Mirror page.

7.3 Limitations of crisis intervention under pseudonymity

UNSAID encourages the use of pseudonyms to protect your psychological safety and privacy (see Privacy Policy, Section 3.1). By exercising your right to use a pseudonym and by choosing to withhold your legal name, physical location, or contact details, you acknowledge and accept that UNSAID’s ability to intervene in a crisis (including contacting emergency services on your behalf) is technically and objectively limited or impossible.

A Witness who knows you only by a pseudonym and connects with you through a video call has no means of dispatching emergency services to your location. The same limitation applies to the Circle and to the Mirror: where we know you only by a pseudonym and an email address, our ability to summon physical help on your behalf is objectively limited or impossible.

UNSAID will always attempt to provide crisis resources (hotline numbers, text lines, online services) during a session if a safety concern arises. UNSAID shall never be held liable for an inability to provide physical emergency assistance to a participant who has chosen to withhold identifying information.

If you believe you may be at risk of a crisis, we strongly encourage you to share your first name and general location with your Witness at the start of your session. This information will be used solely for safety purposes and handled in accordance with our Privacy Policy.

7.4 Supervision

Witnesses participate in a supervision system to maintain quality and safety. During supervision, session content may be discussed in anonymized form (no identifying details) to support the Witness’s professional development and ensure adherence to The Witness Method protocol.

7.5 Confidentiality in a group setting (Circles)

In a Circle, confidentiality is a shared commitment: every participant confirms at booking, and hears again at the opening, that what is said in the Circle stays in the Circle. UNSAID enforces this commitment through the rules, the facilitator, and, where needed, removal from the community. At the same time, UNSAID has no technical means of preventing a participant from breaking their own commitment, and accepts no liability for a breach committed by another participant. Protective choices remain yours at all times: a pseudonym, a switched-off camera, and silence each count as full participation.

8. Intellectual Property

8.1 UNSAID content

All text, images, and materials on unsaid.community, in our emails, and in our educational products are the intellectual property of Pawel Pawlak and/or UNSAID and are protected by copyright. UNSAID™, The Witness Method™, the WIN Philosophy™, and Catalog of Victories™ are trademarks of Pawel Pawlak and/or UNSAID. You may share our publicly available content for personal, non-commercial purposes with attribution. You may never reproduce, modify, or distribute our materials for commercial purposes; use our names, logos, or branding; or present our work as your own, in each case without our written permission or a license from UNSAID.

Free downloadable materials. These files are an exception to the sharing permission above. You may download our free materials, print them, and use them for yourself. Sharing the file, hosting it elsewhere, or selling it requires our written permission.

8.2 Your content

Any content you voluntarily share with UNSAID (such as messages in the contact form, testimonials, or feedback) remains yours. By sharing it, you grant UNSAID a non-exclusive, royalty-free right to use anonymized versions of your feedback for promotional or educational purposes. We will never use your name, identifying details, or session content without your explicit written consent.

8.3 Wall sentences and Mirror letters

• Wall sentences. A sentence you submit to the Wall remains yours. By ticking the publication consent on the form, you grant UNSAID a non-exclusive, worldwide, royalty-free license to publish the sentence anonymously on the Wall and in UNSAID content (letters, cards, videos), always without identifying you. Sentences may be lightly edited for anonymity and are then marked “edited for anonymity.” You may revoke this license at any time by requesting removal (email hello@unsaid.community with the exact wording); we remove the sentence from the Wall and stop using it in new content.
• Mirror letters. Your letters remain yours in full. UNSAID acquires no license to publish, quote, or reuse them, in full or in fragment.

9. Disclaimers

9.1 No guaranteed outcomes

UNSAID provides a space for peer-support. We never guarantee any specific result, improvement, change in mental state, or resolution of any personal issue. Individual experiences vary. Peer-support is a complement to professional care, never a replacement.

9.2 No medical or legal advice

Nothing on unsaid.community or in our communications constitutes medical, psychological, psychiatric, legal, or financial advice. Any decisions you make based on your participation in UNSAID services are your own responsibility.

9.3 Third-party platforms

UNSAID services rely on third-party platforms: video calls (Google Meet or Zoom), scheduling (Calendly), payments (Stripe), the Wall form (Tally), the Wall’s witness counter (Cloudflare), email delivery (Sender), and website hosting. UNSAID is never responsible for technical issues, outages, data breaches, or service interruptions caused by these platforms. By using a given service, you agree to the terms of the platform involved.

9.4 “As is” provision

UNSAID services are provided “as is” and “as available.” To the maximum extent permitted by applicable law, UNSAID disclaims all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

10. Limitation of Liability

To the maximum extent permitted by applicable law:

• UNSAID, its founder, employees, contractors, and Certified Witnesses shall never be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of UNSAID services
• The total aggregate liability of UNSAID for any claim arising from your use of our services shall never exceed the amount you paid to UNSAID in the 12 months preceding the claim
• UNSAID shall never be liable for any actions, decisions, or outcomes resulting from peer-support conversations, including any reliance on statements made by a Witness during a session

For EU/UK users: Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability that applicable law prohibits excluding or limiting.

11. User Conduct

By using UNSAID services, you agree to refrain from:

• Harassing, threatening, or abusing any Witness, facilitator, or community member
• Using UNSAID services for any illegal purpose
• Attempting to record, transcribe, or capture any Witness Session or Circle, in any form, including through automated notetaker tools
• Sharing the personal information or session content of other UNSAID participants
• Impersonating another person or misrepresenting your identity in a way that creates a safety risk
• Using UNSAID platforms to promote products, services, or ideologies
• Submitting to the Wall content that breaches the Wall rules (identifying details, accusations aimed at recognizable people, threats, hate, or content involving harm to children)

Violation of these rules may result in immediate termination of your access to UNSAID services, without refund.

11.1 Content moderation

UNSAID reserves the sole and absolute right to moderate, edit, or immediately remove without prior notice any user-generated content (including letters submitted through the Mirror, sentences submitted to the Wall, community forums, and any future interactive format) that UNSAID, at its sole discretion, determines to be harmful, dangerous, abusive, or inconsistent with the principles of the WIN Philosophy and The Witness Method.

This right exists to protect the psychological safety of all community members. Content that may trigger distress in other participants (such as graphic descriptions of self-harm or violence) may be removed or redirected to a private, supervised channel where it can be addressed safely.

For the Wall, the detailed publication rules at unsaid.community/wall/rules form part of these Terms.

12. Termination

12.1 By you

You may stop using UNSAID services at any time. To unsubscribe from emails, use the unsubscribe link in any email. To request deletion of your data, contact us at hello@unsaid.community. Data deletion is handled according to our Privacy Policy.

12.2 By UNSAID

We reserve the right to suspend or terminate your access to UNSAID services if:

• You violate these Terms
• Your behavior during a session or community event threatens the safety or wellbeing of a Witness or other participant
• We are required to do so by law

If we terminate your access to a paid service, we will provide a pro-rata refund for any unused, pre-paid sessions or undelivered Mirror responses. Terminations under Section 11 (conduct violations) follow the refund rules stated there and in Section 6.

13. Governing Law and Dispute Resolution

These Terms are governed by the laws of Poland. Any disputes shall be resolved by the courts of Lodz, Poland. For EU consumers: you retain the right to bring proceedings in the courts of your country of residence, as required by EU consumer protection law (Regulation (EU) No 1215/2012).

For all users: Before initiating formal proceedings, you agree to contact UNSAID at hello@unsaid.community and attempt to resolve the dispute informally within 30 days.

14. Severability

If any provision of these Terms is found to be unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The unenforceable provision shall be modified to the minimum extent necessary to make it enforceable while preserving its original intent.

15. Entire Agreement

These Terms, together with our Privacy Policy (available at unsaid.community/privacy), constitute the entire agreement between you and UNSAID regarding your use of our services.

16. Contact us about this policy

For any questions about these Terms:

• Email: hello@unsaid.community
• Address: Magnis Centrum Pawel Pawlak, Obywatelska 102/104/308, 94-104 Lodz, Poland

← Back to UNSAID